Nursing HomeInspections

Village Crest Center for Health & Rehabilitation

Nursing home in New Milford, CT

Medicare & Medicaid certified4★ overall (CMS)

Call (860) 354-9365Send a messageMap ↗

Public-record details

Address
19 Poplar Street, New Milford, CT 06776
Phone
(860) 354-9365
Listed under
For-profit, 4–5 star overall rating
Medicare CCN
075208
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
5 of 5
Certified beds
95
Average residents per day
86
Ownership
For-profit, corporation
Legal business name
New Milford Crossings LLC
Chain
National Health Care Associates (42 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Sep 2, 1971
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 075208. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 6, 2025. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 23, 2021 to May 6, 2025): 5 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
May 6, 2025Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights		B
Potential for minimal harm, pattern
May 6, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental		B
Potential for minimal harm, pattern
May 6, 2025Dispose of garbage and refuse properly.
Nutrition and Dietary		C
Potential for minimal harm, widespread
May 6, 2025Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 6, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 6, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 6, 2025Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 6, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
May 6, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		D
Potential for more than minimal harm, isolated
May 6, 2025Provide or obtain dental services for each resident.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
May 6, 2025Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
May 6, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread

Showing the 12 most recent of 26. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $24,418 in the last three years.

May 6, 2025Fine: $16,400
Sep 19, 2024Fine: $8,018

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.62 hours
Registered nurse (RN) time per resident per day
0.48 hours
Nurse aide time per resident per day
2.22 hours
Total nurse staffing on weekends
3.42 hours
Nursing staff turnover (yearly)
40%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in New Milford

Candlewood Rehabilitation and Healthcare Center30 Park Lane East · New Milford, CT 06776 · (860) 355-0971 · For-profit40 health citations in 3 inspection cycles · last standard inspection Mar 31, 2026 · $25,490 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 2 in New Milford →