Nursing HomeInspections

Pilgrim Manor

Nursing home in Cromwell, CT

Medicare & Medicaid certified5★ overall (CMS)

Call (860) 635-5511Send a messageMap ↗

Public-record details

Address
52 Missionary Rd, Cromwell, CT 06416
Phone
(860) 635-5511
Listed under
Nonprofit, 4–5 star overall rating, Part of a retirement community
Medicare CCN
075306
Overall star rating
5 of 5 ★★★★★
Health inspection rating
4 of 5
Staffing rating
5 of 5
Quality measures rating
5 of 5
Certified beds
60
Average residents per day
54
Ownership
Nonprofit, corporation
Legal business name
Covenant Home, INC. Connecticut
Chain
Covenant Living (15 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Feb 1, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Sprinklers in all required areas
Yes

CMS certification number 075306. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 23, 2024. CMS lists 16 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 7, 2019 to May 1, 2025): 8 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
May 1, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 1, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
May 1, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
May 1, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
May 24, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 23, 2024Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 23, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 23, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 23, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 23, 2024Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 23, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jan 31, 2020Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern

Showing the 12 most recent of 16. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $12,048 in the last three years.

Apr 23, 2024Fine: $12,048

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.94 hours
Registered nurse (RN) time per resident per day
0.86 hours
Nurse aide time per resident per day
2.42 hours
Total nurse staffing on weekends
3.66 hours
Nursing staff turnover (yearly)
38%
RN turnover (yearly)
23%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Cromwell

Autumn Lake Healthcare at Cromwell385 Main Street · Cromwell, CT 06416 · (860) 635-5613 · For-profit31 health citations in 3 inspection cycles · last standard inspection Apr 2, 2026 · $10,628 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Apple Rehab Cromwell156 Berlin Road · Cromwell, CT 06416 · (860) 635-1010 · For-profit40 health citations in 3 inspection cycles · last standard inspection Dec 4, 2025 · $27,991 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Cromwell →