Havencare at Valerie Manor
Nursing home in Torrington, CT
Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 1360 Torringford St, Torrington, CT 06790
- Phone
- (860) 489-1008
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 075332
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 151
- Average residents per day
- 134
- Ownership
- For-profit, corporation
- Legal business name
- Valerie Opco LLC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Feb 1, 1990
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 21, 2026. CMS lists 45 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 2, 2021 to May 26, 2026): 19 from complaint inspections, 0 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| May 26, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 24, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. | D |
| Mar 24, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Mar 24, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Jan 21, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B |
| Jan 21, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | B |
| Jan 21, 2026 | Have a plan that describes the process for conducting QAPI and QAA activities. | C |
| Jan 21, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Jan 21, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jan 21, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jan 21, 2026 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D |
| Jan 21, 2026 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.50 hours
- Registered nurse (RN) time per resident per day
- 0.31 hours
- Nurse aide time per resident per day
- 2.22 hours
- Total nurse staffing on weekends
- 3.21 hours
- Nursing staff turnover (yearly)
- 49%
- RN turnover (yearly)
- 68%
- Administrators who left in the past year
- 3
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.