Nursing HomeInspections

Civita Care Center at West River

Nursing home in Milford, CT

Medicare & Medicaid certified4★ overall (CMS)

Call (203) 876-5123Send a messageMap ↗

Public-record details

Address
245 Orange Avenue, Milford, CT 06460
Phone
(203) 876-5123
Listed under
For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN
075377
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
5 of 5
Certified beds
120
Average residents per day
112
Ownership
For-profit, limited Liability company
Legal business name
Bh West River LLC
Chain
Civita Care Centers (6 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 4, 1992
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 075377. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 29, 2025. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 14, 2020 to Jan 29, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Jan 29, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 29, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 29, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 29, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2025Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jan 29, 2025Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jan 29, 2025Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control		E
Potential for more than minimal harm, pattern
Jan 29, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 26. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.61 hours
Registered nurse (RN) time per resident per day
0.71 hours
Nurse aide time per resident per day
1.91 hours
Total nurse staffing on weekends
3.13 hours
Nursing staff turnover (yearly)
31%
RN turnover (yearly)
43%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Milford

Milford Health and Rehabilitation Center195 Platt Street · Milford, CT 06460 · (203) 878-5958 · For-profit21 health citations in 3 inspection cycles · last standard inspection Feb 19, 2026 · $19,122 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Civita Care Center at Milford2028 Bridgeport Ave · Milford, CT 06460 · (203) 877-0371 · For-profit66 health citations in 3 inspection cycles · last standard inspection Dec 18, 2024 · $14,433 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 3 in Milford →