Nursing HomeInspections

Polaris Healthcare and Rehabilitation Center

Nursing home in Milford, DE

Medicare & Medicaid certified2★ overall (CMS)

Call (302) 503-7650Send a messageMap ↗

Public-record details

Address
21 W Clarke Avenue, Milford, DE 19963
Phone
(302) 503-7650
Listed under
For-profit
Medicare CCN
085058
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
100
Average residents per day
94
Ownership
For-profit, limited Liability company
Legal business name
Polaris Healthcare and Rehabilitation Center LLC
Chain
Nationwide Healthcare Services (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 18, 2020
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 085058. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 11, 2026. CMS lists 67 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 11, 2024 to Feb 11, 2026): 23 from complaint inspections, 4 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Feb 11, 2026Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 11, 2026Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 11, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Feb 11, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 11, 2026Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 11, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Feb 11, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		G
Actual harm, isolated
Aug 11, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 11, 2025Provide or obtain dental services for each resident.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 28, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 28, 2025Honor the resident's right to manage his or her financial affairs.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 28, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 67. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $153,884 in the last three years.

Feb 11, 2026Fine: $26,685
Jan 28, 2025Fine: $114,368
Apr 11, 2024Fine: $12,831

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.96 hours
Registered nurse (RN) time per resident per day
0.76 hours
Nurse aide time per resident per day
1.94 hours
Total nurse staffing on weekends
3.67 hours
Nursing staff turnover (yearly)
68%
RN turnover (yearly)
79%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Milford

Delaware Veterans Home100 Delaware Veterans Blvd · Milford, DE 19963 · (302) 424-6000 · Government-owned21 health citations in 3 inspection cycles · last standard inspection Mar 12, 2026 · $118,757 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)CMS abuse iconMilford Center700 Marvel Road · Milford, DE 19963 · (302) 422-3303 · For-profit61 health citations in 3 inspection cycles · last standard inspection Mar 9, 2026 · $176,862 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

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