Nursing HomeInspections

Loft Rehab & Nursing of Normal

Nursing home in Normal, IL

Medicare & Medicaid certified2★ overall (CMS)

Call (309) 452-4406Send a messageMap ↗

Public-record details

Address
510 Broadway, Normal, IL 61761
Phone
(309) 452-4406
Listed under
For-profit
Medicare CCN
145031
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
1 of 5
Quality measures rating
5 of 5
Certified beds
116
Average residents per day
88
Ownership
For-profit, limited Liability company
Legal business name
Loft Rehabilitation and Nursing of Normal LLC
Chain
The Loft Rehabilitation and Nursing (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 145031. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Oct 9, 2024. CMS lists 83 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 16, 2022 to May 17, 2026): 34 from complaint inspections, 14 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.

InspectionCitationSeverity
May 17, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
May 17, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Apr 1, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 1, 2026Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration · complaint inspection		E
Potential for more than minimal harm, pattern
Apr 1, 2026Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Apr 1, 2026Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Apr 1, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Apr 1, 2026Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be…
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Apr 1, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		G
Actual harm, isolated
Apr 1, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Feb 18, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 18, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 83. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 5 fines totalling $353,633 and 2 denials of Medicare payment for new admissions in the last three years.

May 17, 2026Fine: $51,870
Dec 1, 2025Fine: $98,358
Dec 1, 2025Payment denial for 119 days from Dec 30, 2025
Jun 24, 2024Fine: $12,356
Jun 24, 2024Fine: $85,859
Jun 24, 2024Payment denial for 52 days from Jul 26, 2024
Sep 27, 2023Fine: $105,190

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.07 hours
Registered nurse (RN) time per resident per day
0.64 hours
Nurse aide time per resident per day
1.95 hours
Total nurse staffing on weekends
2.83 hours
Nursing staff turnover (yearly)
56%
RN turnover (yearly)
65%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Normal

McLean County Nursing Home901 North Main · Normal, IL 61761 · (309) 888-5380 · Government-owned29 health citations in 3 inspection cycles · last standard inspection Aug 13, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)CMS abuse iconArc at Normal509 North Adelaide · Normal, IL 61761 · (309) 452-7468 · For-profit71 health citations in 3 inspection cycles · last standard inspection Feb 21, 2025 · $62,192 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 3 in Normal →