Nursing HomeInspections

Arc at Normal

Nursing home in Normal, IL

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

Call (309) 452-7468Send a messageMap ↗

Public-record details

Address
509 North Adelaide, Normal, IL 61761
Phone
(309) 452-7468
Listed under
For-profit
Medicare CCN
145732
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
2 of 5
Staffing rating
1 of 5
Quality measures rating
2 of 5
Certified beds
141
Average residents per day
114
Ownership
For-profit, limited Liability company
Legal business name
Arc at Normal LLC
Chain
Arcadia Care (25 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 1, 1992
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 145732. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 21, 2025. CMS lists 71 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 15, 2022 to Jun 22, 2026): 42 from complaint inspections, 9 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Jun 22, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jun 11, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 14, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 30, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		E
Potential for more than minimal harm, pattern
Feb 5, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 5, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 5, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 5, 2026Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 5, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 9, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 21, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 71. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $62,192 and 2 denials of Medicare payment for new admissions in the last three years.

May 12, 2025Payment denial for 12 days from Jun 14, 2025
Feb 21, 2025Fine: $51,701
Feb 21, 2025Payment denial for 10 days from Mar 21, 2025
Nov 11, 2023Fine: $10,491

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
2.81 hours
Registered nurse (RN) time per resident per day
0.54 hours
Nurse aide time per resident per day
1.77 hours
Total nurse staffing on weekends
2.68 hours
Nursing staff turnover (yearly)
40%
RN turnover (yearly)
31%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Normal

Loft Rehab & Nursing of Normal510 Broadway · Normal, IL 61761 · (309) 452-4406 · For-profit83 health citations in 3 inspection cycles · last standard inspection Oct 9, 2024 · $353,633 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)McLean County Nursing Home901 North Main · Normal, IL 61761 · (309) 888-5380 · Government-owned29 health citations in 3 inspection cycles · last standard inspection Aug 13, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)CMS abuse icon

All 3 in Normal →