Citadel Care Center-Wilmette

Nursing home in Wilmette, IL

Medicare & Medicaid certified5★ overall (CMS)

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Public-record details

Address: 432 Poplar Drive, Wilmette, IL 60091
Phone: (847) 216-5000
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 145932
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 5 of 5
Staffing rating: 3 of 5
Quality measures rating: 5 of 5
Certified beds: 80
Average residents per day: 59
Ownership: For-profit, limited Liability company
Legal business name: Citadel Care Center-Wilmette LLC
Chain: Citadel Healthcare (14 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Apr 15, 1997
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 145932. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 9, 2026. CMS lists 4 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 11, 2023 to Apr 9, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Apr 9, 2026	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	D Potential for more than minimal harm, isolated
Feb 20, 2025	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… Pharmacy Service	D Potential for more than minimal harm, isolated
Dec 11, 2023	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Dec 11, 2023	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.62 hours
Registered nurse (RN) time per resident per day: 0.81 hours
Nurse aide time per resident per day: 2.11 hours
Total nurse staffing on weekends: 3.22 hours
Nursing staff turnover (yearly): 27%
RN turnover (yearly): 27%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.