Nursing HomeInspections

Friendship Manor

Nursing home in Rock Island, IL

Medicare & Medicaid certified3★ overall (CMS)

Call (309) 786-9667Send a messageMap ↗

Public-record details

Address
1209 21st Avenue, Rock Island, IL 61201
Phone
(309) 786-9667
Listed under
Nonprofit, Part of a retirement community
Medicare CCN
146099
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
4 of 5
Staffing rating
4 of 5
Quality measures rating
1 of 5
Certified beds
94
Average residents per day
86
Ownership
Nonprofit, corporation
Legal business name
Friendship Manor INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Dec 9, 2005
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 146099. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 24, 2024. CMS lists 14 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 9, 2022 to Jan 30, 2026): 3 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
Jan 30, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 12, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Apr 9, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jul 24, 2024Provide and implement an infection prevention and control program.
Infection Control		F
Potential for more than minimal harm, widespread
Jul 24, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		G
Actual harm, isolated
Jul 19, 2023Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 19, 2023Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jul 19, 2023Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread
May 9, 2022Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
May 9, 2022Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 9, 2022Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 9, 2022Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 14. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $10,519 and 1 denial of Medicare payment for new admissions in the last three years.

Apr 9, 2025Fine: $10,519
Jul 24, 2024Payment denial for 12 days from Aug 22, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.91 hours
Registered nurse (RN) time per resident per day
0.59 hours
Nurse aide time per resident per day
2.43 hours
Total nurse staffing on weekends
3.29 hours
Nursing staff turnover (yearly)
37%
RN turnover (yearly)
36%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rock Island

Arcadia Care Rock Island2545 24th Street · Rock Island, IL 61201 · (309) 788-0458 · For-profit30 health citations in 3 inspection cycles · last standard inspection Aug 30, 2024 · $68,777 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)St Anthony's Nsg & Rehab Ctr767 30th Street · Rock Island, IL 61201 · (309) 788-7631 · For-profit57 health citations in 3 inspection cycles · last standard inspection Feb 27, 2025 · $557,075 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 3 in Rock Island →