Nursing HomeInspections

Willows of Richmond

Nursing home in Richmond, IN

Medicare & Medicaid certified2★ overall (CMS)

Call (765) 962-3543Send a messageMap ↗

Public-record details

Address
2070 Chester Blvd, Richmond, IN 47374
Phone
(765) 962-3543
Listed under
Government-owned, No fines in 3 years
Medicare CCN
155228
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
2 of 5
Certified beds
87
Average residents per day
62
Ownership
Government, county
Legal business name
Henry County Memorial Hospital
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1984
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Sprinklers in all required areas
Yes

CMS certification number 155228. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 30, 2025. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 17, 2023 to Oct 15, 2025): 7 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Oct 15, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 30, 2025Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
May 30, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 30, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 30, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 30, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental		F
Potential for more than minimal harm, widespread
Jan 3, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 18, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 19, 2024Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 19, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Apr 19, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 19, 2024Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.16 hours
Registered nurse (RN) time per resident per day
0.35 hours
Nurse aide time per resident per day
1.98 hours
Total nurse staffing on weekends
2.45 hours
Nursing staff turnover (yearly)
36%
RN turnover (yearly)
20%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Richmond

Arbor Trace Health & Living Community3701 Hodgin Rd · Richmond, IN 47374 · (765) 939-3701 · For-profit18 health citations in 3 inspection cycles · last standard inspection Aug 7, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Forest Park Health Campus2401 South L St · Richmond, IN 47374 · (765) 966-5705 · For-profit16 health citations in 3 inspection cycles · last standard inspection Feb 25, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Rosebud Village2050 Chester Blvd · Richmond, IN 47374 · (765) 935-4440 · Government-owned21 health citations in 3 inspection cycles · last standard inspection Jul 29, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)The Springs of Richmond400 Industries Road · Richmond, IN 47374 · (765) 935-0135 · For-profit35 health citations in 3 inspection cycles · last standard inspection Feb 13, 2026 · $25,760 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)Brickyard Healthcare - Golden Rule Care Center2330 Straight Line Pike · Richmond, IN 47374 · (765) 966-7681 · For-profit45 health citations in 3 inspection cycles · last standard inspection Sep 9, 2025 · $55,102 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse iconBrickyard Healthcare - Richmond Care Center1042 Oak Dr · Richmond, IN 47374 · (765) 966-7788 · For-profit59 health citations in 3 inspection cycles · last standard inspection Dec 8, 2025 · $24,764 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

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