Friendship Village Retirement
Nursing home in Waterloo, IA
Medicare & Medicaid certified5★ overall (CMS)
Public-record details
- Address
- 600 Park Lane, Waterloo, IA 50702
- Phone
- (319) 291-8100
- Listed under
- Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 165081
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 4 of 5
- Staffing rating
- 5 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 72
- Average residents per day
- 66
- Ownership
- Nonprofit, corporation
- Legal business name
- Friendship Village INC.
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 15, 1968
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 17, 2025. CMS lists 8 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 10, 2023 to Nov 17, 2025): 4 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 17, 2025 | Ensure each resident receives an accurate assessment. | D |
| Oct 9, 2024 | Ensure each resident receives an accurate assessment. | B |
| Oct 9, 2024 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D |
| Jul 16, 2024 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D |
| Jul 16, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Aug 10, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Aug 10, 2023 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E |
| Aug 10, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.78 hours
- Registered nurse (RN) time per resident per day
- 0.81 hours
- Nurse aide time per resident per day
- 3.09 hours
- Total nurse staffing on weekends
- 4.38 hours
- Nursing staff turnover (yearly)
- 28%
- RN turnover (yearly)
- 23%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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