North Crest Living Center
Nursing home in Council Bluffs, IA
Medicare & Medicaid certified1★ overall (CMS)
Public-record details
- Address
- 34 Northcrest Drive, Council Bluffs, IA 51503
- Phone
- (712) 328-2333
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 165290
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 62
- Average residents per day
- 57
- Ownership
- For-profit, limited Liability company
- Legal business name
- Nlc Partners LLC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Aug 1, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 24, 2025. CMS lists 34 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 8, 2023 to Aug 26, 2025): 11 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Aug 26, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Aug 26, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Aug 26, 2025 | Provide and implement an infection prevention and control program. | D |
| Jul 24, 2025 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Jul 24, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Jul 24, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D |
| Jul 24, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Jul 24, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Jul 24, 2025 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jul 24, 2025 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D |
| Jul 24, 2025 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D |
| Jul 24, 2025 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.91 hours
- Registered nurse (RN) time per resident per day
- 0.45 hours
- Nurse aide time per resident per day
- 2.95 hours
- Total nurse staffing on weekends
- 3.20 hours
- Nursing staff turnover (yearly)
- 55%
- RN turnover (yearly)
- 50%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.