Nursing HomeInspections

Chapters Living of Council Bluffs

Nursing home in Council Bluffs, IA

Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)

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Public-record details

Address
3000 Risen Son Blvd, Council Bluffs, IA 51503
Phone
(712) 366-9655
Listed under
For-profit, Part of a retirement community
Medicare CCN
165466
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
102
Average residents per day
28
Ownership
For-profit, corporation
Legal business name
Chapters Council Bluffs Opco LLC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 1, 2002
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 165466. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Jan 30, 2026. CMS lists 68 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 10, 2024 to Jan 30, 2026): 27 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS lists this facility as a candidate for its Special Focus Facility program.

InspectionCitationSeverity
Jan 30, 2026Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 30, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jan 30, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 30, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 30, 2026Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 30, 2026Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 30, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 30, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 30, 2026Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 30, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jan 30, 2026Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jan 30, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 68. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $106,470 and 1 denial of Medicare payment for new admissions in the last three years.

Jan 30, 2026Fine: $106,470
Jan 30, 2026Payment denial for 27 days from Mar 6, 2026

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.34 hours
Registered nurse (RN) time per resident per day
0.97 hours
Nurse aide time per resident per day
3.10 hours
Total nurse staffing on weekends
4.53 hours

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Council Bluffs

Midlands Living Center L L C2452 North Broadway · Council Bluffs, IA 51503 · (712) 323-7135 · For-profit16 health citations in 3 inspection cycles · last standard inspection Jan 8, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)
Prairie Gate16 Valley View Drive · Council Bluffs, IA 51503 · (712) 352-6600 · Nonprofit22 health citations in 3 inspection cycles · last standard inspection Jul 9, 2025 · $27,630 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)
Bethany Lutheran HomeSeven Elliott Street · Council Bluffs, IA 51503 · (712) 328-9500 · Nonprofit43 health citations in 3 inspection cycles · last standard inspection Oct 2, 2025 · $27,771 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)
North Crest Living Center34 Northcrest Drive · Council Bluffs, IA 51503 · (712) 328-2333 · For-profit34 health citations in 3 inspection cycles · last standard inspection Jul 24, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 5 in Council Bluffs →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error