Chapters Living of Council Bluffs
Nursing home in Council Bluffs, IA
Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)
Public-record details
- Address
- 3000 Risen Son Blvd, Council Bluffs, IA 51503
- Phone
- (712) 366-9655
- Listed under
- For-profit, Part of a retirement community
- Medicare CCN
- 165466
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 102
- Average residents per day
- 29
- Ownership
- For-profit, corporation
- Legal business name
- Chapters Council Bluffs Opco LLC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jul 1, 2002
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 30, 2026. CMS lists 68 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 10, 2024 to Jan 30, 2026): 27 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS lists this facility as a candidate for its Special Focus Facility program.
| Inspection | Citation | Severity |
|---|---|---|
| Jan 30, 2026 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Jan 30, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. | D |
| Jan 30, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Jan 30, 2026 | Ensure each resident receives an accurate assessment. | D |
| Jan 30, 2026 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
| Jan 30, 2026 | Provide activities to meet all resident's needs. | D |
| Jan 30, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Jan 30, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D |
| Jan 30, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jan 30, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D |
| Jan 30, 2026 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D |
| Jan 30, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E |
Fines and payment denials
CMS records 1 fine totalling $163,800 and 1 denial of Medicare payment for new admissions in the last three years.
| Jan 30, 2026 | Fine: $163,800 |
| Jan 30, 2026 | Payment denial for 27 days from Mar 6, 2026 |
Staffing
- Total nurse staffing per resident per day
- 4.88 hours
- Registered nurse (RN) time per resident per day
- 1.02 hours
- Nurse aide time per resident per day
- 2.84 hours
- Total nurse staffing on weekends
- 4.39 hours
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.