Nursing HomeInspections

Hillcrest Home

Nursing home in Sumner, IA

Medicare & Medicaid certified4★ overall (CMS)

Call (563) 578-8591Send a messageMap ↗

Public-record details

Address
915 West First Street, Sumner, IA 50674
Phone
(563) 578-8591
Listed under
Nonprofit, 4–5 star overall rating, Part of a retirement community
Medicare CCN
165502
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
5 of 5
Quality measures rating
2 of 5
Certified beds
61
Average residents per day
47
Ownership
Nonprofit, corporation
Legal business name
Hillcrest Home, INC.
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 4, 2003
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 165502. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 15, 2025. CMS lists 15 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 23, 2023 to Jul 2, 2026): 9 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Jul 2, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 2, 2026Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
May 15, 2025Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Feb 27, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 27, 2025Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 27, 2025Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 27, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Jun 20, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration		B
Potential for minimal harm, pattern
Jun 20, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 20, 2024Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
May 30, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 30, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 15. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 0 fines totalling $0 and 1 denial of Medicare payment for new admissions in the last three years.

Apr 25, 2024Payment denial for 14 days from May 21, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.43 hours
Registered nurse (RN) time per resident per day
0.58 hours
Nurse aide time per resident per day
3.30 hours
Total nurse staffing on weekends
3.66 hours
Nursing staff turnover (yearly)
29%
RN turnover (yearly)
25%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.