Nursing HomeInspections

Care One at Redstone

Nursing home in East Longmeadow, MA

Medicare & Medicaid certified2★ overall (CMS)

Call (413) 695-7866Send a messageMap ↗

Public-record details

Address
135 Benton Drive, East Longmeadow, MA 01028
Phone
(413) 695-7866
Listed under
For-profit
Medicare CCN
225299
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
254
Average residents per day
187
Ownership
For-profit, limited Liability company
Legal business name
135 Benton Drive Operating Company, LLC
Chain
Careone (37 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
May 28, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225299. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 20, 2025. CMS lists 51 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 7, 2023 to Mar 31, 2026): 10 from complaint inspections, 4 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 31, 2026Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration · complaint inspection		D
Potential for more than minimal harm, isolated
Oct 22, 2025Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary · complaint inspection		G
Actual harm, isolated
Aug 20, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		B
Potential for minimal harm, pattern
Aug 20, 2025Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Aug 20, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Aug 20, 2025Provide appropriate foot care.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 20, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 20, 2025Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Aug 20, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jun 25, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 25, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 25, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 51. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $16,720 in the last three years.

Oct 22, 2025Fine: $16,720

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.50 hours
Registered nurse (RN) time per resident per day
0.27 hours
Nurse aide time per resident per day
1.94 hours
Total nurse staffing on weekends
3.19 hours
Nursing staff turnover (yearly)
47%
RN turnover (yearly)
60%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in East Longmeadow

East Longmeadow Skilled Nursing Center305 Maple Street · East Longmeadow, MA 01028 · (413) 441-4576 · Nonprofit30 health citations in 3 inspection cycles · last standard inspection Jul 22, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Chestnut Hill Health and Rehabilitation Center LLC32 Chestnut Street · East Longmeadow, MA 01028 · (413) 525-1893 · For-profit27 health citations in 3 inspection cycles · last standard inspection May 20, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 3 in East Longmeadow →