Nursing HomeInspections

Chestnut Hill Health and Rehabilitation Center LLC

Nursing home in East Longmeadow, MA

Medicare & Medicaid certified3★ overall (CMS)

Call (413) 525-1893Send a messageMap ↗

Public-record details

Address
32 Chestnut Street, East Longmeadow, MA 01028
Phone
(413) 525-1893
Listed under
For-profit
Medicare CCN
225303
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
3 of 5
Certified beds
135
Average residents per day
117
Ownership
For-profit, corporation
Legal business name
Chestnut Hill Health and Rehabilitation Center LLC
Chain
Vantage Care (10 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Sep 11, 1987
Changed ownership in last 12 months
Yes
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225303. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 20, 2025. CMS lists 27 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 23, 2022 to May 28, 2025): 2 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
May 28, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
May 20, 2025Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2025Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 20, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
May 20, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
May 20, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
May 20, 2025Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
Dec 11, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 14, 2024Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Mar 14, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 27. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 0 fines totalling $0 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 14, 2024Payment denial for 31 days from Jun 14, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.63 hours
Registered nurse (RN) time per resident per day
0.30 hours
Nurse aide time per resident per day
2.10 hours
Total nurse staffing on weekends
3.24 hours
Nursing staff turnover (yearly)
25%
RN turnover (yearly)
20%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in East Longmeadow

East Longmeadow Skilled Nursing Center305 Maple Street · East Longmeadow, MA 01028 · (413) 441-4576 · Nonprofit30 health citations in 3 inspection cycles · last standard inspection Jul 22, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Care One at Redstone135 Benton Drive · East Longmeadow, MA 01028 · (413) 695-7866 · For-profit51 health citations in 3 inspection cycles · last standard inspection Aug 20, 2025 · $16,720 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

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