Nursing HomeInspections

Charlene Manor Extended Care Facility

Nursing home in Greenfield, MA

Medicare & Medicaid certified2★ overall (CMS)

Call (413) 774-3724Send a messageMap ↗

Public-record details

Address
130 Colrain Road, Greenfield, MA 01301
Phone
(413) 774-3724
Listed under
Nonprofit
Medicare CCN
225304
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
3 of 5
Quality measures rating
3 of 5
Certified beds
123
Average residents per day
115
Ownership
Nonprofit, corporation
Legal business name
Greenfield Management Systems INC
Chain
Integritus Healthcare (14 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 22, 1988
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225304. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 26, 2026. CMS lists 47 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 18, 2023 to Feb 26, 2026): 7 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Feb 26, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		G
Actual harm, isolated
May 6, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 12, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 6, 2024Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Nov 6, 2024Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Nov 6, 2024Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Nov 6, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 6, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 6, 2024Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 6, 2024Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Nov 6, 2024Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 6, 2024Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 47. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $127,926 in the last three years.

Feb 26, 2026Fine: $28,560
Nov 6, 2024Fine: $52,192
Jun 28, 2024Fine: $37,001
Sep 18, 2023Fine: $10,173

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.75 hours
Registered nurse (RN) time per resident per day
0.58 hours
Nurse aide time per resident per day
2.24 hours
Total nurse staffing on weekends
3.27 hours
Nursing staff turnover (yearly)
51%
RN turnover (yearly)
41%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Greenfield

Regalcare at Greenfield95 Laurel Street · Greenfield, MA 01301 · (413) 774-3143 · For-profit18 health citations in 3 inspection cycles · last standard inspection Jan 28, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Poet's Seat Healthcare Center359 High Street · Greenfield, MA 01301 · (413) 774-6318 · For-profit43 health citations in 3 inspection cycles · last standard inspection May 28, 2025 · $5,541 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 3 in Greenfield →