Heritage Manor Nursing and Rehabilitation Center

Nursing home in Detroit, MI

Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

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Public-record details

Address: 9500 Grand River Ave, Detroit, MI 48204
Phone: (313) 491-7920
Listed under: For-profit
Medicare CCN: 235234
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 122
Average residents per day: 100
Ownership: For-profit, corporation
Legal business name: Heritage Manor Nursing & Rehab Center
Chain: Pioneer Healthcare Management (9 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 1, 1974
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 235234. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 6, 2026. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 1, 2023 to Mar 6, 2026): 20 from complaint inspections, 2 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

Inspection	Citation	Severity
Mar 6, 2026	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Mar 6, 2026	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Mar 6, 2026	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Mar 6, 2026	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 6, 2026	Honor each resident's preferences, choices, values and beliefs. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 6, 2026	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 6, 2026	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Mar 6, 2026	Honor the resident's right to manage his or her financial affairs. Resident Rights	E Potential for more than minimal harm, pattern
Mar 6, 2026	Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident Rights	E Potential for more than minimal harm, pattern
Mar 6, 2026	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	E Potential for more than minimal harm, pattern
Mar 6, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread
Mar 6, 2026	Provide and implement an infection prevention and control program. Infection Control	F Potential for more than minimal harm, widespread

Showing the 12 most recent of 44. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 0 fines totalling $0 and 2 denials of Medicare payment for new admissions in the last three years.

Apr 24, 2024	Payment denial for 6 days from May 23, 2024
Nov 1, 2023	Payment denial for 25 days from Feb 1, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.55 hours
Registered nurse (RN) time per resident per day: 0.33 hours
Nurse aide time per resident per day: 2.17 hours
Total nurse staffing on weekends: 3.06 hours
Nursing staff turnover (yearly): 54%
RN turnover (yearly): 57%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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