Nursing HomeInspections

Nhc Healthcare, West Plains

Nursing home in West Plains, MO

Medicare & Medicaid certified5★ overall (CMS)

Call (417) 256-0798Send a messageMap ↗

Public-record details

Address
211 Davis Drive, West Plains, MO 65775
Phone
(417) 256-0798
Listed under
For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN
265155
Overall star rating
5 of 5 ★★★★★
Health inspection rating
5 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
114
Average residents per day
70
Ownership
For-profit, corporation
Legal business name
Nhc Healthcare-West Plains LLC
Chain
National Healthcare Corporation (69 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 27, 1982
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 265155. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 7, 2025. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 18, 2022 to Feb 7, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Feb 7, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 7, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Feb 7, 2025Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern
Feb 18, 2022Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 18, 2022Ensure that residents are free from significant medication errors.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 18, 2022Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights		E
Potential for more than minimal harm, pattern
Feb 18, 2022Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights		E
Potential for more than minimal harm, pattern
Feb 18, 2022Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with…
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Feb 18, 2022Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		E
Potential for more than minimal harm, pattern
Feb 18, 2022Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 13. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.54 hours
Registered nurse (RN) time per resident per day
0.62 hours
Nurse aide time per resident per day
2.27 hours
Total nurse staffing on weekends
3.31 hours
Nursing staff turnover (yearly)
48%
RN turnover (yearly)
23%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in West Plains

Brooke Haven Healthcare1410 North Kentucky Avenue · West Plains, MO 65775 · (417) 256-7975 · Nonprofit28 health citations in 3 inspection cycles · last standard inspection Mar 3, 2026 · $10,033 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)West Vue Nursing and Rehabilitation Center210 Davis Drive · West Plains, MO 65775 · (417) 256-2152 · Nonprofit21 health citations in 3 inspection cycles · last standard inspection Apr 16, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)

All 3 in West Plains →