Nursing HomeInspections

Brooke Haven Healthcare

Nursing home in West Plains, MO

Medicare & Medicaid certified4★ overall (CMS)

Call (417) 256-7975Send a messageMap ↗

Public-record details

Address
1410 North Kentucky Avenue, West Plains, MO 65775
Phone
(417) 256-7975
Listed under
Nonprofit, 4–5 star overall rating
Medicare CCN
265400
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
4 of 5
Staffing rating
3 of 5
Quality measures rating
4 of 5
Certified beds
120
Average residents per day
61
Ownership
Nonprofit, corporation
Legal business name
Willow Health Care INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 2, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 265400. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 3, 2026. CMS lists 28 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 6, 2023 to Mar 3, 2026): 1 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 3, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Mar 3, 2026Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights		D
Potential for more than minimal harm, isolated
Mar 3, 2026PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Mar 3, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Mar 3, 2026Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Mar 3, 2026Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Mar 3, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Dec 6, 2024Assure the security of all personal funds of residents deposited with the facility.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 6, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 6, 2024Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 6, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 6, 2024Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 28. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $10,033 in the last three years.

Dec 6, 2024Fine: $10,033

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.89 hours
Registered nurse (RN) time per resident per day
0.43 hours
Nurse aide time per resident per day
2.35 hours
Total nurse staffing on weekends
3.55 hours
Nursing staff turnover (yearly)
50%
RN turnover (yearly)
50%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in West Plains

Nhc Healthcare, West Plains211 Davis Drive · West Plains, MO 65775 · (417) 256-0798 · For-profit13 health citations in 3 inspection cycles · last standard inspection Feb 7, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)West Vue Nursing and Rehabilitation Center210 Davis Drive · West Plains, MO 65775 · (417) 256-2152 · Nonprofit21 health citations in 3 inspection cycles · last standard inspection Apr 16, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)

All 3 in West Plains →