Willard Care Center

Nursing home in Willard, MO

Medicare & Medicaid certified2★ overall (CMS)

Call (417) 742-3593 Send a message Map ↗

Public-record details

Address: 400 West Walnut Lane, Willard, MO 65781
Phone: (417) 742-3593
Listed under: For-profit, No fines in 3 years
Medicare CCN: 265455
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 3 of 5
Staffing rating: 2 of 5
Quality measures rating: 1 of 5
Certified beds: 66
Average residents per day: 53
Ownership: For-profit, limited Liability company
Legal business name: N & R of Willard LLC
Chain: James & Judy Lincoln (56 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 6, 1991
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 265455. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 10, 2026. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 10, 2020 to Apr 10, 2026): 12 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Apr 10, 2026	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights	D Potential for more than minimal harm, isolated
Apr 10, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of… Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	D Potential for more than minimal harm, isolated
Apr 10, 2026	Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. Environmental	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	E Potential for more than minimal harm, pattern
Apr 10, 2026	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Apr 10, 2026	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.19 hours
Registered nurse (RN) time per resident per day: 0.53 hours
Nurse aide time per resident per day: 2.39 hours
Total nurse staffing on weekends: 2.45 hours
Nursing staff turnover (yearly): 71%
RN turnover (yearly): 43%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.