Sunterra Springs Independence

Nursing home in Independence, MO

Medicare-certified5★ overall (CMS)

Call (816) 335-3008 Send a message Map ↗

Public-record details

Address: 19200 E 37th Terrace S, Independence, MO 64057
Phone: (816) 335-3008
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 265864
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 4 of 5
Staffing rating: 3 of 5
Quality measures rating: 5 of 5
Certified beds: 38
Average residents per day: 37
Ownership: For-profit, limited Liability company
Legal business name: Sunterra Independence Oc LLC
Chain: Sunterra Springs (4 facilities)
Certified for: Medicare
First approved by Medicare/Medicaid: Nov 17, 2017
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Sprinklers in all required areas: Yes

CMS certification number 265864. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 10, 2025. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 29, 2021 to Feb 10, 2025): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Feb 10, 2025	Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care	D Potential for more than minimal harm, isolated
Feb 10, 2025	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services	D Potential for more than minimal harm, isolated
Feb 10, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Dec 10, 2024	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Dec 26, 2023	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Jun 8, 2023	Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 8, 2023	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jun 8, 2023	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jun 8, 2023	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jun 8, 2023	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	E Potential for more than minimal harm, pattern
Jun 8, 2023	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation	E Potential for more than minimal harm, pattern
Jun 8, 2023	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 22. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.11 hours
Registered nurse (RN) time per resident per day: 0.97 hours
Nurse aide time per resident per day: 2.20 hours
Total nurse staffing on weekends: 3.57 hours
Nursing staff turnover (yearly): 65%
RN turnover (yearly): 67%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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