Nursing HomeInspections

Havenwood-Heritage Heights

Nursing home in Concord, NH

Medicare & Medicaid certified2★ overall (CMS)

Call (603) 224-5363Send a messageMap ↗

Public-record details

Address
33 Christian Avenue, Concord, NH 03301
Phone
(603) 224-5363
Listed under
Nonprofit, No fines in 3 years, Part of a retirement community
Medicare CCN
305016
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
70
Average residents per day
64
Ownership
Nonprofit, corporation
Legal business name
United Church of Christ Retirement Community INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 8, 1969
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 305016. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 22, 2026. CMS lists 7 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 22, 2024 to Apr 22, 2026): 0 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Apr 22, 2026Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration		F
Potential for more than minimal harm, widespread
Apr 22, 2026Provide and implement an infection prevention and control program.
Infection Control		F
Potential for more than minimal harm, widespread
Mar 13, 2025Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Mar 13, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		E
Potential for more than minimal harm, pattern
Feb 22, 2024Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Feb 22, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 22, 2024Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.23 hours
Registered nurse (RN) time per resident per day
1.03 hours
Nurse aide time per resident per day
3.30 hours
Total nurse staffing on weekends
4.96 hours

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Concord

Presidential Oaks200 Pleasant Street · Concord, NH 03301 · (603) 225-6644 · Nonprofit16 health citations in 3 inspection cycles · last standard inspection Jan 30, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Harris Hill Center, Genesis HealthCare20 Maitland Street · Concord, NH 03301 · (603) 224-1319 · For-profit16 health citations in 3 inspection cycles · last standard inspection Apr 15, 2026 · $15,646 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Pleasant View Center239 Pleasant Street · Concord, NH 03301 · (603) 224-6561 · For-profit47 health citations in 3 inspection cycles · last standard inspection Jun 4, 2026 · $12,982 in CMS fines (3 yrs)Medicare & Medicaid certifiedSpecial Focus Facility (CMS)

All 4 in Concord →