Nursing HomeInspections

Pleasant View Center

Nursing home in Concord, NH

Medicare & Medicaid certifiedSpecial Focus Facility (CMS)

Call (603) 224-6561Send a messageMap ↗

Public-record details

Address
239 Pleasant Street, Concord, NH 03301
Phone
(603) 224-6561
Listed under
For-profit
Medicare CCN
305045
Overall star rating
Not rated by CMS
Certified beds
176
Average residents per day
151
Ownership
For-profit, limited Liability company
Legal business name
Pleasant View Operating Group LLC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 1, 1994
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 305045. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 4, 2026. CMS lists 47 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 28, 2024 to Jun 4, 2026): 17 from complaint inspections, 1 at the “actual harm” level or higher. CMS has placed this facility in its Special Focus Facility program for nursing homes with a persistent record of serious inspection problems; it gets more frequent inspections.

InspectionCitationSeverity
Jun 4, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Jun 4, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Jun 4, 2026Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights		D
Potential for more than minimal harm, isolated
Jun 4, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jun 4, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 4, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 4, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 4, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jun 4, 2026Provide or obtain dental services for each resident.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 4, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Jan 12, 2026Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 12, 2026Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 47. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $12,982 in the last three years.

Feb 26, 2025Fine: $8,788
Dec 11, 2023Fine: $4,194

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.78 hours
Registered nurse (RN) time per resident per day
0.73 hours
Nurse aide time per resident per day
2.46 hours
Total nurse staffing on weekends
3.43 hours
Nursing staff turnover (yearly)
68%
RN turnover (yearly)
58%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Concord

Presidential Oaks200 Pleasant Street · Concord, NH 03301 · (603) 225-6644 · Nonprofit16 health citations in 3 inspection cycles · last standard inspection Jan 30, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Harris Hill Center, Genesis HealthCare20 Maitland Street · Concord, NH 03301 · (603) 224-1319 · For-profit16 health citations in 3 inspection cycles · last standard inspection Apr 15, 2026 · $15,646 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Havenwood-Heritage Heights33 Christian Avenue · Concord, NH 03301 · (603) 224-5363 · Nonprofit7 health citations in 3 inspection cycles · last standard inspection Apr 22, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)

All 4 in Concord →