Nursing HomeInspections

Complete Care at Prospect Heights LLC

Nursing home in Hackensack, NJ

Medicare & Medicaid certified2★ overall (CMS)

Call (201) 678-1800Send a messageMap ↗
Thanks, we got your message.

We send it to Complete Care at Prospect Heights LLC if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (201) 678-1800.

Public-record details

Address
336 Prospect Ave, Hackensack, NJ 07601
Phone
(201) 678-1800
Listed under
For-profit
Medicare CCN
315460
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
5 of 5
Certified beds
196
Average residents per day
132
Ownership
For-profit, limited Liability company
Chain
Complete Care (85 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 5, 2000
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 315460. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Jan 29, 2026. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 3, 2022 to Jan 29, 2026): 10 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Jan 29, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jan 29, 2026Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 29, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jan 29, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jan 29, 2026Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Post nurse staffing information every day.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records 6 fines totalling $59,312 in the last three years.

Apr 16, 2024Fine: $25,300
Feb 20, 2024Fine: $3,798
Feb 15, 2024Fine: $15,646
Feb 12, 2024Fine: $3,418
Jan 22, 2024Fine: $7,976
Dec 18, 2023Fine: $3,174

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
2.79 hours
Registered nurse (RN) time per resident per day
0.85 hours
Nurse aide time per resident per day
1.28 hours
Total nurse staffing on weekends
2.39 hours
Nursing staff turnover (yearly)
47%
RN turnover (yearly)
44%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hackensack

Careone at Wellington301 Union Street · Hackensack, NJ 07601 · (201) 487-4900 · For-profit28 health citations in 3 inspection cycles · last standard inspection Jun 24, 2026 · $18,431 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)
Complete Care at Regent LLC50 Polifly Road · Hackensack, NJ 07601 · (201) 646-1166 · For-profit38 health citations in 3 inspection cycles · last standard inspection Jul 28, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

All 3 in Hackensack →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error