The Friendly Home

Nursing home in Rochester, NY

Medicare & Medicaid certified4★ overall (CMS)

Call (585) 381-1600 Send a message Map ↗

Public-record details

Address: 3156 East Avenue, Rochester, NY 14618
Phone: (585) 381-1600
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 335476
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 3 of 5
Staffing rating: 4 of 5
Quality measures rating: 5 of 5
Certified beds: 200
Average residents per day: 169
Ownership: Nonprofit, corporation
Legal business name: Rochester Friendly Home
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jan 1, 1976
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 335476. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 19, 2025. CMS lists 18 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 2, 2022 to Dec 19, 2025): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Dec 19, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	D Potential for more than minimal harm, isolated
Dec 19, 2025	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Dec 19, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Dec 19, 2025	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Dec 19, 2025	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation	E Potential for more than minimal harm, pattern
Dec 19, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	E Potential for more than minimal harm, pattern
Dec 19, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Dec 26, 2023	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care	D Potential for more than minimal harm, isolated
Dec 26, 2023	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care	D Potential for more than minimal harm, isolated
Dec 26, 2023	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Dec 26, 2023	Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control · under dispute review	D Potential for more than minimal harm, isolated
Dec 26, 2023	Keep all essential equipment working safely. Environmental	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 18. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.34 hours
Registered nurse (RN) time per resident per day: 0.51 hours
Nurse aide time per resident per day: 2.52 hours
Total nurse staffing on weekends: 3.75 hours
Nursing staff turnover (yearly): 45%
RN turnover (yearly): 29%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rochester

All 23 in Rochester →