Nursing HomeInspections

Massena Rehabilitation & Nursing Center

Nursing home in Massena, NY

Medicare & Medicaid certified1★ overall (CMS)

Call (315) 769-2494Send a messageMap ↗

Public-record details

Address
89 Grove Street, Massena, NY 13662
Phone
(315) 769-2494
Listed under
For-profit
Medicare CCN
335592
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
3 of 5
Quality measures rating
2 of 5
Certified beds
160
Average residents per day
148
Ownership
For-profit, limited Liability company
Legal business name
Marnc Operating LLC
Chain
Personal Healthcare Management (21 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 1, 1977
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 335592. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 15, 2025. CMS lists 41 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 19, 2021 to May 22, 2026): 21 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
May 22, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
May 22, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental · complaint inspection		D
Potential for more than minimal harm, isolated
May 22, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
May 22, 2026Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
May 22, 2026Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
May 22, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
May 22, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		K
Immediate jeopardy, pattern
Aug 15, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 15, 2025Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 15, 2025Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 15, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 15, 2025Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 41. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $33,387 in the last three years.

Jan 30, 2024Fine: $14,814
Jan 8, 2024Fine: $4,938
Dec 18, 2023Fine: $13,635

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.41 hours
Registered nurse (RN) time per resident per day
0.64 hours
Nurse aide time per resident per day
2.35 hours
Total nurse staffing on weekends
2.81 hours
Nursing staff turnover (yearly)
61%
RN turnover (yearly)
58%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Massena

North Country Nursing & Rehabilitation Center182 Highland Road · Massena, NY 13662 · (315) 769-9956 · For-profit26 health citations in 3 inspection cycles · last standard inspection Aug 15, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)

All 2 in Massena →