Nursing HomeInspections

North Country Nursing & Rehabilitation Center

Nursing home in Massena, NY

Medicare & Medicaid certified2★ overall (CMS)

Call (315) 769-9956Send a messageMap ↗

Public-record details

Address
182 Highland Road, Massena, NY 13662
Phone
(315) 769-9956
Listed under
For-profit, No fines in 3 years
Medicare CCN
335619
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
140
Average residents per day
128
Ownership
For-profit, partnership
Legal business name
Highland Nursing Home, INC.
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1978
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 335619. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 15, 2025. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 2, 2021 to Aug 15, 2025): 6 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Aug 15, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 15, 2025Dispose of garbage and refuse properly.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Aug 15, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 15, 2025Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Aug 15, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		F
Potential for more than minimal harm, widespread
Dec 15, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 15, 2023Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 15, 2023Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 15, 2023Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 15, 2023Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 15, 2023Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 15, 2023Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 26. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.89 hours
Registered nurse (RN) time per resident per day
0.89 hours
Nurse aide time per resident per day
2.53 hours
Total nurse staffing on weekends
3.05 hours
Nursing staff turnover (yearly)
48%
RN turnover (yearly)
35%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Massena

Massena Rehabilitation & Nursing Center89 Grove Street · Massena, NY 13662 · (315) 769-2494 · For-profit41 health citations in 3 inspection cycles · last standard inspection Aug 15, 2025 · $33,387 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

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