Nursing HomeInspections

Highlands Living Center

Nursing home in Pittsford, NY

Medicare & Medicaid certified2★ overall (CMS)

Call (585) 383-1700Send a messageMap ↗

Public-record details

Address
500 Hahnemann Trail, Pittsford, NY 14534
Phone
(585) 383-1700
Listed under
Nonprofit, No fines in 3 years, Part of a retirement community
Medicare CCN
335786
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
2 of 5
Certified beds
122
Average residents per day
115
Ownership
Nonprofit, corporation
Legal business name
The Highlands Living Center INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 10, 1995
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 335786. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 19, 2025. CMS lists 19 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 2, 2021 to May 28, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
May 28, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
May 28, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 19, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 19, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 19, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 19, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 19, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Feb 19, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation		E
Potential for more than minimal harm, pattern
Feb 19, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental		E
Potential for more than minimal harm, pattern
Feb 19, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental		E
Potential for more than minimal harm, pattern
Jun 9, 2023Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 9, 2023Provide or obtain dental services for each resident.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 19. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.55 hours
Registered nurse (RN) time per resident per day
0.45 hours
Nurse aide time per resident per day
1.93 hours
Total nurse staffing on weekends
3.01 hours
Nursing staff turnover (yearly)
60%
RN turnover (yearly)
57%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.