Nursing HomeInspections

White Oak Manor - Burlington

Nursing home in Burlington, NC

Medicare & Medicaid certified2★ overall (CMS)

Call (336) 229-5571Send a messageMap ↗

Public-record details

Address
323 Baldwin Road, Burlington, NC 27217
Phone
(336) 229-5571
Listed under
For-profit
Medicare CCN
345301
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
5 of 5
Certified beds
160
Average residents per day
115
Ownership
For-profit, corporation
Legal business name
Legal Business Name Not Available
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 27, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 345301. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 18, 2025. CMS lists 23 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 23, 2023 to Nov 18, 2025): 11 from complaint inspections, 6 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

InspectionCitationSeverity
Nov 18, 2025Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Nov 18, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Nov 18, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Mar 31, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 31, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		J
Immediate jeopardy, isolated
Mar 31, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		K
Immediate jeopardy, pattern
Mar 31, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		K
Immediate jeopardy, pattern
Mar 31, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		K
Immediate jeopardy, pattern
Mar 31, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services · complaint inspection		K
Immediate jeopardy, pattern
Aug 1, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 1, 2024Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 1, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 23. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $137,472 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 31, 2025Fine: $109,668
Mar 31, 2025Payment denial for 2 days from Apr 23, 2025
Jun 7, 2024Fine: $27,804

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.97 hours
Registered nurse (RN) time per resident per day
0.48 hours
Nurse aide time per resident per day
2.31 hours
Total nurse staffing on weekends
3.51 hours
Nursing staff turnover (yearly)
49%
RN turnover (yearly)
36%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Burlington

Edgewood Place at the Village at Brookwood1820 Brookwood Avenue · Burlington, NC 27215 · (336) 570-8400 · Nonprofit8 health citations in 3 inspection cycles · last standard inspection Jul 24, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Twin Lakes Community3802 Wade Coble Drive · Burlington, NC 27215 · (336) 538-1400 · Nonprofit7 health citations in 3 inspection cycles · last standard inspection Mar 19, 2026 · $6,152 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Liberty Commons Nursing & Rehabilitation Center of791 Boone Station Drive · Burlington, NC 27215 · (336) 586-9850 · For-profit6 health citations in 3 inspection cycles · last standard inspection Jan 8, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Alamance Health Care Center1987 Hilton Road · Burlington, NC 27217 · (336) 226-0848 · For-profit25 health citations in 3 inspection cycles · last standard inspection May 4, 2026 · $8,034 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 5 in Burlington →