Nursing HomeInspections

PruittHealth-Union Pointe

Nursing home in Monroe, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (704) 291-8500Send a messageMap ↗

Public-record details

Address
3510 West Highway 74, Monroe, NC 28110
Phone
(704) 291-8500
Listed under
For-profit
Medicare CCN
345566
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
90
Average residents per day
83
Ownership
For-profit, limited Liability company
Legal business name
The Heritage of Union County, LLC
Chain
Pruitthealth (95 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 25, 2014
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 345566. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 12, 2025. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jun 30, 2022 to Jun 25, 2026): 18 from complaint inspections, 5 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

InspectionCitationSeverity
Jun 25, 2026Ensure medication error rates are not 5 percent or greater.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 25, 2026Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
May 12, 2025Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights		D
Potential for more than minimal harm, isolated
May 12, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 12, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
May 12, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services · complaint inspection		E
Potential for more than minimal harm, pattern
May 12, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		E
Potential for more than minimal harm, pattern
Jul 1, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		J
Immediate jeopardy, isolated
Jul 1, 2024Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		J
Immediate jeopardy, isolated
Feb 16, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights		B
Potential for minimal harm, pattern
Feb 16, 2024Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Feb 16, 2024Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $197,532 and 1 denial of Medicare payment for new admissions in the last three years.

Jul 1, 2024Fine: $33,995
Feb 16, 2024Fine: $163,537
Feb 16, 2024Payment denial for 49 days from Mar 12, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.97 hours
Registered nurse (RN) time per resident per day
0.77 hours
Nurse aide time per resident per day
2.22 hours
Total nurse staffing on weekends
3.37 hours
Nursing staff turnover (yearly)
47%
RN turnover (yearly)
44%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Monroe

Jesse Helms Nursing Center1411 Dove Street · Monroe, NC 28111 · (980) 993-3280 · Nonprofit5 health citations in 3 inspection cycles · last standard inspection Aug 14, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Stratford Manor Health & Rehab204 Old Highway 74 East · Monroe, NC 28112 · (704) 800-0601 · For-profit20 health citations in 3 inspection cycles · last standard inspection Apr 10, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Monroe Rehabilitation Center1212 Sunset Drive East · Monroe, NC 28112 · (704) 283-8548 · For-profit21 health citations in 3 inspection cycles · last standard inspection Mar 19, 2026 · $61,174 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

All 4 in Monroe →