Norwich Springs Health Campus
Nursing home in Hilliard, OH
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 4680 Library Way, Hilliard, OH 43026
- Phone
- (614) 363-1833
- Listed under
- For-profit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 366492
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 54
- Average residents per day
- 51
- Ownership
- For-profit, corporation
- Legal business name
- Trilogy Healthcare of Hilliard, LLC
- Chain
- Trilogy Health Services (123 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Dec 22, 2021
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 30, 2026. CMS lists 19 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 6, 2023 to Jun 11, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jun 11, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 30, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Mar 30, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 30, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D |
| Mar 30, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Mar 30, 2026 | Implement a program that monitors antibiotic use. | D |
| Mar 30, 2026 | Provide and implement an infection prevention and control program. | F |
| Oct 14, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| May 30, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
| May 30, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| May 30, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| May 30, 2024 | Ensure that residents are free from significant medication errors. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.16 hours
- Registered nurse (RN) time per resident per day
- 1.14 hours
- Nurse aide time per resident per day
- 2.11 hours
- Total nurse staffing on weekends
- 3.59 hours
- Nursing staff turnover (yearly)
- 47%
- RN turnover (yearly)
- 21%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.