Nursing HomeInspections

Oregon Veterans Home

Nursing home in The Dalles, OR

Medicare & Medicaid certified3★ overall (CMS)CMS abuse icon

Call (541) 296-7190Send a messageMap ↗

Public-record details

Address
700 Veterans Drive, The Dalles, OR 97058
Phone
(541) 296-7190
Listed under
Nonprofit
Medicare CCN
385257
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
2 of 5
Staffing rating
5 of 5
Quality measures rating
4 of 5
Certified beds
151
Average residents per day
111
Ownership
Nonprofit, corporation
Legal business name
State of Oregon Department of Veterans Affairs
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 29, 1998
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 385257. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 14, 2025. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 7, 2022 to Jun 26, 2026): 8 from complaint inspections, 1 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
Jun 26, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Mar 14, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 14, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 14, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 14, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 14, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
Nov 3, 2023Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 3, 2023Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 3, 2023Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Oct 7, 2022Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Oct 7, 2022Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Oct 7, 2022Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 13. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $13,065 in the last three years.

Jun 26, 2026Fine: $13,065

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.03 hours
Registered nurse (RN) time per resident per day
0.99 hours
Nurse aide time per resident per day
3.76 hours
Total nurse staffing on weekends
4.31 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
25%
Administrators who left in the past year
2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in The Dalles

The Dalles Health and Rehabilitation1023 W. 25th Street · The Dalles, OR 97058 · (541) 298-5158 · For-profit21 health citations in 3 inspection cycles · last standard inspection Dec 20, 2024 · $14,380 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Columbia Basin Care Facility1015 Webber Street · The Dalles, OR 97058 · (541) 296-2156 · Government-owned35 health citations in 3 inspection cycles · last standard inspection Feb 2, 2026 · $52,030 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 3 in The Dalles →