Nursing HomeInspections

Quality Life Services - New Castle

Nursing home in New Castle, PA

Medicare & Medicaid certified3★ overall (CMS)

Call (412) 654-7791Send a messageMap ↗

Public-record details

Address
520 Friendship Street, New Castle, PA 16101
Phone
(412) 654-7791
Listed under
For-profit, No fines in 3 years
Medicare CCN
395003
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
204
Average residents per day
138
Ownership
For-profit, limited Liability company
Legal business name
Quality Life Services - New Castle, LLC
Chain
Quality Life Services (10 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 395003. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 21, 2026. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 11, 2023 to May 21, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
May 21, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		B
Potential for minimal harm, pattern
May 21, 2026Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
May 21, 2026Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights		D
Potential for more than minimal harm, isolated
May 21, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
May 21, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 21, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 21, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
May 21, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
May 21, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		E
Potential for more than minimal harm, pattern
May 21, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		E
Potential for more than minimal harm, pattern
May 21, 2026Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
May 21, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 26. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.43 hours
Registered nurse (RN) time per resident per day
0.51 hours
Nurse aide time per resident per day
2.02 hours
Total nurse staffing on weekends
3.19 hours
Nursing staff turnover (yearly)
56%
RN turnover (yearly)
64%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in New Castle

Haven Convalescent Home, INC725 Paul Street · New Castle, PA 16101 · (724) 654-8833 · For-profit1 health citation in 3 inspection cycles · last standard inspection Nov 21, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Jameson Nursing and Rehab Center3349 Wilmington Road · New Castle, PA 16105 · (724) 598-3300 · For-profit4 health citations in 3 inspection cycles · last standard inspection Feb 27, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Kadima Rehabilitation & Nursing at New Castle715 Harbor Street · New Castle, PA 16101 · (724) 652-3863 · For-profit10 health citations in 3 inspection cycles · last standard inspection May 8, 2026 · $8,018 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Avalon Care Center3410 W. Pittsburgh Rd · New Castle, PA 16101 · (724) 658-4781 · For-profit29 health citations in 3 inspection cycles · last standard inspection Jun 12, 2026 · $19,888 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Edison Manor Nursing & Rehabilitation Center222 West Edison Avenue · New Castle, PA 16101 · (724) 652-6340 · For-profit38 health citations in 3 inspection cycles · last standard inspection Jan 13, 2026 · $8,281 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 6 in New Castle →