Nursing HomeInspections

Ivory Wellness Center

Nursing home in Norristown, PA

Medicare & Medicaid certified2★ overall (CMS)

Call (610) 277-0380Send a messageMap ↗

Public-record details

Address
2004 Old Arch Road, Norristown, PA 19401
Phone
(610) 277-0380
Listed under
For-profit
Medicare CCN
395446
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
3 of 5
Quality measures rating
3 of 5
Certified beds
120
Average residents per day
113
Ownership
For-profit, individual
Legal business name
Ivory Wellness Center LLC
Chain
Paramount Care Centers (10 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 28, 1979
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 395446. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 3, 2025. CMS lists 67 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 30, 2023 to Feb 18, 2026): 17 from complaint inspections, 5 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

InspectionCitationSeverity
Feb 18, 2026Reasonably accommodate the needs and preferences of each resident.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 11, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 3, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 3, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 3, 2025Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 3, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		D
Potential for more than minimal harm, isolated
Dec 3, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 3, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Dec 3, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		D
Potential for more than minimal harm, isolated
Dec 3, 2025Keep all essential equipment working safely.
Environmental		D
Potential for more than minimal harm, isolated
Dec 3, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		E
Potential for more than minimal harm, pattern
Dec 3, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 67. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $25,324 in the last three years.

Jan 22, 2024Fine: $25,324

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.62 hours
Registered nurse (RN) time per resident per day
0.54 hours
Nurse aide time per resident per day
2.29 hours
Total nurse staffing on weekends
3.33 hours
Nursing staff turnover (yearly)
37%
RN turnover (yearly)
27%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norristown

Suburban Woods Health & Reha2751 Dekalb Pike · Norristown, PA 19401 · (610) 278-2700 · For-profit20 health citations in 3 inspection cycles · last standard inspection Mar 19, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Markley Rehabilitation and Healthcare Center550 East Fornance Street · Norristown, PA 19401 · (610) 272-5600 · For-profit33 health citations in 3 inspection cycles · last standard inspection Aug 7, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Norriton Square Nursing and Rehabilitation Center1700 Pine Street · Norristown, PA 19401 · (610) 239-7100 · For-profit39 health citations in 3 inspection cycles · last standard inspection Jan 23, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified2★ overall (CMS)CMS abuse iconOnyx Wellness Center205 East Johnson Highway · Norristown, PA 19401 · (610) 275-6410 · For-profit25 health citations in 3 inspection cycles · last standard inspection Mar 5, 2026 · $109,841 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

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