Nursing HomeInspections

Willow Brook Rehabilitation and Healthcare Center

Nursing home in Kutztown, PA

Medicare & Medicaid certified2★ overall (CMS)

Call (610) 683-6220Send a messageMap ↗

Public-record details

Address
120 Trexler Avenue, Kutztown, PA 19530
Phone
(610) 683-6220
Listed under
For-profit
Medicare CCN
395680
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
1 of 5
Quality measures rating
5 of 5
Certified beds
140
Average residents per day
131
Ownership
For-profit, limited Liability company
Legal business name
Willow Brook Rehabilitation and Healthcare Center LLC
Chain
Prestige Healthcare Administrative Services (15 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Nov 7, 1984
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 395680. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 27, 2026. CMS lists 7 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 15, 2024 to Jun 18, 2026): 1 from complaint inspections, 2 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Jun 18, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Mar 27, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Mar 27, 2026Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Mar 27, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service		F
Potential for more than minimal harm, widespread
Mar 27, 2026Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care		J
Immediate jeopardy, isolated
Mar 15, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights		C
Potential for minimal harm, widespread
Mar 15, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $8,281 in the last three years.

Mar 27, 2026Fine: $8,281

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.49 hours
Registered nurse (RN) time per resident per day
0.49 hours
Nurse aide time per resident per day
2.07 hours
Total nurse staffing on weekends
3.28 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
63%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.