Glen at Willow Valley

Nursing home in Lancaster, PA

Medicare-certified5★ overall (CMS)

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Public-record details

Address: 675 Willow Valley Square, Lancaster, PA 17602
Phone: (717) 464-6161
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
Medicare CCN: 395956
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 5 of 5
Staffing rating: 5 of 5
Quality measures rating: 5 of 5
Certified beds: 262
Average residents per day: 232
Ownership: Nonprofit, corporation
Legal business name: Willow Valley Communities
Certified for: Medicare
First approved by Medicare/Medicaid: Jul 20, 1995
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident and family councils
Sprinklers in all required areas: Yes

CMS certification number 395956. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 4, 2025. CMS lists 1 health citation for this facility across its last three standard inspection cycles and complaint inspections (Nov 17, 2023 to Nov 17, 2023): 0 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Nov 17, 2023	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	E Potential for more than minimal harm, pattern

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.45 hours
Registered nurse (RN) time per resident per day: 0.70 hours
Nurse aide time per resident per day: 2.69 hours
Total nurse staffing on weekends: 4.11 hours
Nursing staff turnover (yearly): 29%
RN turnover (yearly): 39%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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