Highlands Health and Rehabilitation Center
Nursing home in Memphis, TN
Medicare & Medicaid certified2★ overall (CMS)
We send it to Highlands Health and Rehabilitation Center if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (901) 325-7820.
Public-record details
- Address
- 3549 Norriswood, Memphis, TN 38111
- Phone
- (901) 325-7820
- Listed under
- For-profit
- Medicare CCN
- 445165
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 180
- Average residents per day
- 155
- Ownership
- For-profit, limited Liability company
- Legal business name
- The Bay at Highlands Health and Rehabilitation Center LLC
- Chain
- Champion Care (23 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 25, 1984
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 29, 2026. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 22, 2019 to Jul 29, 2026): 2 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 29, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Jul 29, 2026 | Provide and implement an infection prevention and control program. | D |
| Feb 10, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| Oct 14, 2025 | Provide and implement an infection prevention and control program. | D |
| Aug 11, 2022 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… | D |
| Aug 11, 2022 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Aug 11, 2022 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D |
| Aug 11, 2022 | Provide and implement an infection prevention and control program. | D |
| Aug 11, 2022 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E |
| Aug 11, 2022 | Ensure that residents are free from significant medication errors. | E |
| Oct 22, 2019 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Oct 22, 2019 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
Fines and payment denials
CMS records 1 fine totalling $14,901 in the last three years.
| Feb 10, 2026 | Fine: $14,901 |
Staffing
- Total nurse staffing per resident per day
- 3.26 hours
- Registered nurse (RN) time per resident per day
- 0.51 hours
- Nurse aide time per resident per day
- 1.88 hours
- Total nurse staffing on weekends
- 2.91 hours
- Nursing staff turnover (yearly)
- 50%
- RN turnover (yearly)
- 47%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error