Spring Gate Rehab & Healthcare Center
Nursing home in Memphis, TN
Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)
Public-record details
- Address
- 3909 Covington Pike, Memphis, TN 38135
- Phone
- (901) 377-1011
- Listed under
- For-profit
- Medicare CCN
- 445220
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 206
- Average residents per day
- 111
- Ownership
- For-profit, limited Liability company
- Legal business name
- Memphis Operator LLC
- Chain
- Prestige Administrative Services (9 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- May 2, 1989
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Oct 16, 2024. CMS lists 37 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 3, 2019 to Apr 30, 2025): 18 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS lists this facility as a candidate for its Special Focus Facility program.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 30, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 30, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Apr 30, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Apr 30, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| Oct 16, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D |
| Oct 16, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D |
| Oct 16, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… | D |
| Oct 16, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Oct 16, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Oct 16, 2024 | Respond appropriately to all alleged violations. | D |
| Oct 16, 2024 | Ensure each resident receives an accurate assessment. | D |
| Oct 16, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
Fines and payment denials
CMS records 2 fines totalling $128,974 and 1 denial of Medicare payment for new admissions in the last three years.
| Apr 30, 2025 | Fine: $50,749 |
| Oct 16, 2024 | Fine: $78,225 |
| Oct 16, 2024 | Payment denial for 50 days from Nov 14, 2024 |
Staffing
- Total nurse staffing per resident per day
- 3.95 hours
- Registered nurse (RN) time per resident per day
- 0.83 hours
- Nurse aide time per resident per day
- 2.23 hours
- Total nurse staffing on weekends
- 3.45 hours
- Nursing staff turnover (yearly)
- 68%
- RN turnover (yearly)
- 79%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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