Shelby Oaks Post Acute
Nursing home in Memphis, TN
Medicare & Medicaid certified1★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 5070 Sanderlin Avenue, Memphis, TN 38117
- Phone
- (901) 682-5677
- Listed under
- For-profit
- Medicare CCN
- 445426
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 77
- Average residents per day
- 64
- Ownership
- For-profit, limited Liability company
- Legal business name
- Eagle Lake Holdings LLC
- Chain
- Links Healthcare Group (32 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jul 18, 2001
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 8, 2026. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 8, 2021 to Jan 8, 2026): 2 from complaint inspections, 2 at the “actual harm” level or higher, including 1 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Jan 8, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Jan 8, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D |
| Jan 8, 2026 | Provide and implement an infection prevention and control program. | D |
| Sep 30, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Sep 30, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Nov 17, 2022 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Nov 17, 2022 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D |
| Nov 17, 2022 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. | D |
| Nov 17, 2022 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Nov 17, 2022 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | D |
| Nov 17, 2022 | Post nurse staffing information every day. | D |
| Nov 17, 2022 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
Fines and payment denials
CMS records 1 fine totalling $79,356 in the last three years.
| Sep 30, 2025 | Fine: $79,356 |
Staffing
- Total nurse staffing per resident per day
- 3.51 hours
- Registered nurse (RN) time per resident per day
- 0.62 hours
- Nurse aide time per resident per day
- 2.03 hours
- Total nurse staffing on weekends
- 2.91 hours
- Nursing staff turnover (yearly)
- 60%
- RN turnover (yearly)
- 67%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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