Nursing HomeInspections

Shenandoah Valley Health and Rehab

Nursing home in Buena Vista, VA

Medicare & Medicaid certified2★ overall (CMS)

Call (540) 261-7444Send a messageMap ↗

Public-record details

Address
3737 Catalpa Ave, Buena Vista, VA 24416
Phone
(540) 261-7444
Listed under
For-profit
Medicare CCN
495168
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
93
Average residents per day
88
Ownership
For-profit, corporation
Legal business name
Gl Virginia Shenandoah LLC
Chain
Trio Healthcare (9 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 27, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 495168. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 23, 2023. CMS lists 37 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 14, 2019 to Jan 23, 2025): 12 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
Jan 23, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 23, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 31, 2024Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 31, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 31, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 31, 2024Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 31, 2024Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights…
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 31, 2024Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 31, 2024Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 31, 2024Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 31, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning · complaint inspection		G
Actual harm, isolated
Jan 31, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated

Showing the 12 most recent of 37. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $50,635 in the last three years.

Jan 31, 2024Fine: $50,635

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.16 hours
Registered nurse (RN) time per resident per day
0.58 hours
Nurse aide time per resident per day
1.95 hours
Total nurse staffing on weekends
3.09 hours
Nursing staff turnover (yearly)
60%
RN turnover (yearly)
53%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.