Nursing HomeInspections

Marcella Post Acute

Nursing home in Hampton, VA

Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

Call (757) 827-8953Send a messageMap ↗
Thanks, we got your message.

We send it to Marcella Post Acute if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (757) 827-8953.

Public-record details

Address
305 Marcella Road, Hampton, VA 23666
Phone
(757) 827-8953
Listed under
For-profit
Medicare CCN
495305
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
1 of 5
Quality measures rating
5 of 5
Certified beds
180
Average residents per day
163
Ownership
For-profit, limited Liability company
Legal business name
Marcella Operator LLC
Chain
Marquis Health Services (90 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 1, 1996
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 495305. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: May 20, 2026. CMS lists 52 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 6, 2018 to May 20, 2026): 19 from complaint inspections, 2 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
May 20, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2026PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
May 20, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
May 20, 2026Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 20, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
May 20, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 52. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $39,200 in the last three years.

May 20, 2026Fine: $13,065
May 20, 2026Fine: $26,135

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.09 hours
Registered nurse (RN) time per resident per day
0.43 hours
Nurse aide time per resident per day
1.70 hours
Total nurse staffing on weekends
2.57 hours
Nursing staff turnover (yearly)
60%
RN turnover (yearly)
53%
Administrators who left in the past year
3

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hampton

Langley Post Acute1028 Topping Lane · Hampton, VA 23666 · (757) 826-4922 · For-profit24 health citations in 3 inspection cycles · last standard inspection Oct 3, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
Hampton Health & Rehab Center, LLC2230 Executive Drive Revised · Hampton, VA 23666 · (757) 224-2230 · For-profit48 health citations in 3 inspection cycles · last standard inspection Sep 5, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)
Waterview Health & Rehab Center414 Algonquin Rd · Hampton, VA 23661 · (757) 722-9881 · For-profit54 health citations in 3 inspection cycles · last standard inspection Aug 25, 2023 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 4 in Hampton →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error