Marcella Post Acute
Nursing home in Hampton, VA
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 305 Marcella Road, Hampton, VA 23666
- Phone
- (757) 827-8953
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 495305
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 180
- Average residents per day
- 158
- Ownership
- For-profit, corporation
- Legal business name
- Legal Business Name Not Available
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Mar 1, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Oct 28, 2021. CMS lists 53 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 18, 2017 to May 20, 2026): 19 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| May 20, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| May 20, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| May 20, 2026 | Respond appropriately to all alleged violations. | D |
| May 20, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| May 20, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| May 20, 2026 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D |
| May 20, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E |
| May 20, 2026 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E |
| May 20, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| May 20, 2026 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E |
| May 20, 2026 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be… | E |
| May 20, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.07 hours
- Registered nurse (RN) time per resident per day
- 0.44 hours
- Nurse aide time per resident per day
- 1.65 hours
- Total nurse staffing on weekends
- 2.50 hours
- Nursing staff turnover (yearly)
- 60%
- RN turnover (yearly)
- 67%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.