Norton Community Hospital SNF Unit

Nursing home in Norton, VA

Medicare & Medicaid certified5★ overall (CMS)

Call (276) 679-9100 Send a message Map ↗

Public-record details

Address: 100 15th St Nw, Norton, VA 24273
Phone: (276) 679-9100
Listed under: Nonprofit, 4–5 star overall rating
Medicare CCN: 495374
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 4 of 5
Staffing rating: 5 of 5
Quality measures rating: 4 of 5
Certified beds: 44
Average residents per day: 8
Ownership: Nonprofit, corporation
Legal business name: Wellmont Health System
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Apr 1, 2004
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: Yes
Sprinklers in all required areas: Yes

CMS certification number 495374. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 12, 2026. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 6, 2018 to Feb 12, 2026): 0 from complaint inspections, 1 at the “actual harm” level or higher.

Inspection	Citation	Severity
Feb 12, 2026	Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Feb 12, 2026	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Feb 12, 2026	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service	D Potential for more than minimal harm, isolated
Feb 12, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Feb 12, 2026	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control	D Potential for more than minimal harm, isolated
Feb 12, 2026	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… Infection Control	G Actual harm, isolated
Apr 29, 2021	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 29, 2021	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 29, 2021	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 29, 2021	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and… Pharmacy Service	D Potential for more than minimal harm, isolated
Apr 29, 2021	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Apr 29, 2021	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $10,400 in the last three years.

Feb 12, 2026

Fine: $10,400

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 7.23 hours
Registered nurse (RN) time per resident per day: 4.23 hours
Nurse aide time per resident per day: 2.52 hours
Total nurse staffing on weekends: 6.33 hours
Nursing staff turnover (yearly): 12%
RN turnover (yearly): 0%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.