Nursing HomeInspections

Crystal Cove Post Acute

Nursing home in Lacey, WA

Medicare & Medicaid certifiedSpecial Focus Facility (CMS)

Call (360) 491-1765Send a messageMap ↗

Public-record details

Address
1505 Carpenter Road Se, Lacey, WA 98503
Phone
(360) 491-1765
Listed under
For-profit
Medicare CCN
505254
Overall star rating
Not rated by CMS
Certified beds
96
Average residents per day
88
Ownership
For-profit, limited Liability company
Legal business name
Lowers Holdings LLC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 1, 1980
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 505254. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 13, 2026. CMS lists 137 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 18, 2023 to Jun 22, 2026): 37 from complaint inspections, 7 at the “actual harm” level or higher, including 2 at “immediate jeopardy”. CMS has placed this facility in its Special Focus Facility program for nursing homes with a persistent record of serious inspection problems; it gets more frequent inspections.

InspectionCitationSeverity
Jun 22, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		E
Potential for more than minimal harm, pattern
Jun 22, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		E
Potential for more than minimal harm, pattern
Jun 22, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary · complaint inspection		E
Potential for more than minimal harm, pattern
Jun 10, 2026Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 2, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		G
Actual harm, isolated
Mar 12, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 12, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 13, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 13, 2026Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 13, 2026Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 13, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Jan 13, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 137. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $235,475 and 2 denials of Medicare payment for new admissions in the last three years.

Jun 2, 2026Fine: $20,415
Dec 5, 2025Fine: $12,425
Jun 27, 2025Payment denial for 9 days from Sep 27, 2025
Dec 26, 2024Fine: $117,108
Dec 26, 2024Payment denial for 8 days from Mar 23, 2025
Jul 16, 2024Fine: $85,527

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.77 hours
Registered nurse (RN) time per resident per day
0.65 hours
Nurse aide time per resident per day
2.27 hours
Total nurse staffing on weekends
3.21 hours
Nursing staff turnover (yearly)
70%
RN turnover (yearly)
88%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Lacey

Panorama City Conv & Rehab Ctr1600 Sleater Kinney Road Se · Lacey, WA 98503 · (360) 456-0111 · Nonprofit25 health citations in 3 inspection cycles · last standard inspection Jan 27, 2026 · $42,904 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Lacey Post Acute & Rehabilitation4524 Intelco Loop Se · Lacey, WA 98503 · (360) 491-9890 · For-profit44 health citations in 3 inspection cycles · last standard inspection Jun 6, 2025 · $7,443 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)

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