Heartwood Extended Healthcare

Nursing home in Tacoma, WA

Medicare & Medicaid certified1★ overall (CMS)

Call (253) 472-9027 Send a message Map ↗

Public-record details

Address: 1649 East 72nd, Tacoma, WA 98404
Phone: (253) 472-9027
Listed under: For-profit
Medicare CCN: 505326
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 4 of 5
Quality measures rating: 3 of 5
Certified beds: 120
Average residents per day: 103
Ownership: For-profit, limited Liability company
Legal business name: Heartwood Operator LLC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 1, 1988
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident and family councils
Sprinklers in all required areas: Yes

CMS certification number 505326. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 30, 2026. CMS lists 85 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 7, 2023 to Jun 24, 2026): 21 from complaint inspections, 6 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jun 24, 2026	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jun 24, 2026	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	E Potential for more than minimal harm, pattern
Jun 2, 2026	Provide appropriate foot care. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Mar 30, 2026	Post nurse staffing information every day. Nursing and Physician Services	C Potential for minimal harm, widespread
Mar 30, 2026	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Mar 30, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Mar 30, 2026	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights	D Potential for more than minimal harm, isolated
Mar 30, 2026	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Mar 30, 2026	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Mar 30, 2026	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 30, 2026	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 30, 2026	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 85. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $382,661 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 30, 2026	Fine: $89,440
Mar 27, 2024	Fine: $153,010
Mar 27, 2024	Payment denial for 30 days from Jun 27, 2024
Dec 13, 2023	Fine: $107,955
Oct 25, 2023	Fine: $32,256

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.96 hours
Registered nurse (RN) time per resident per day: 0.78 hours
Nurse aide time per resident per day: 2.39 hours
Total nurse staffing on weekends: 3.52 hours
Nursing staff turnover (yearly): 43%
RN turnover (yearly): 44%
Administrators who left in the past year: 2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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