Nursing HomeInspections

Complete Care at Oak Ridge LLC

Nursing home in Charleston, WV

Medicare & Medicaid certified3★ overall (CMS)

Call (304) 347-4372Send a messageMap ↗

Public-record details

Address
1000 Association Drive, Charleston, WV 25311
Phone
(304) 347-4372
Listed under
For-profit
Medicare CCN
515174
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
74
Average residents per day
71
Ownership
For-profit, corporation
Chain
Complete Care (85 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 1, 2000
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 515174. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 5, 2025. CMS lists 37 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 15, 2023 to Jun 5, 2025): 0 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Jun 5, 2025Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary		C
Potential for minimal harm, widespread
Jun 5, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 5, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jun 5, 2025Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Jun 5, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jun 5, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental		D
Potential for more than minimal harm, isolated
Jun 5, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights		E
Potential for more than minimal harm, pattern
Jun 5, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		E
Potential for more than minimal harm, pattern
Jun 5, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Jul 25, 2024Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Jul 25, 2024Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 37. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $16,039 in the last three years.

Jul 25, 2024Fine: $16,039

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.65 hours
Registered nurse (RN) time per resident per day
0.67 hours
Nurse aide time per resident per day
2.07 hours
Total nurse staffing on weekends
3.21 hours
Nursing staff turnover (yearly)
51%
RN turnover (yearly)
59%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Charleston

Thomas Hospitals Skilled Nursing Unit333 Laidley Street · Charleston, WV 25322 · (304) 347-6500 · Nonprofit14 health citations in 3 inspection cycles · last standard inspection Jul 31, 2025 · no CMS fines in 3 yrsMedicare-certified5★ overall (CMS)The Arthur B Hodges Center300 Baker Lane · Charleston, WV 25302 · (304) 720-2740 · Nonprofit16 health citations in 3 inspection cycles · last standard inspection Jun 4, 2025 · no CMS fines in 3 yrsMedicare-certified4★ overall (CMS)Charleston Healthcare Center3819 Chesterfield Avenue · Charleston, WV 25304 · (304) 925-4771 · For-profit71 health citations in 3 inspection cycles · last standard inspection Apr 2, 2026 · $12,831 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)Meadowbrook Acres2149 Greenbrier Street · Charleston, WV 25311 · (304) 344-4268 · For-profit56 health citations in 3 inspection cycles · last standard inspection Apr 14, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)

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