Nursing HomeInspections

Hillview Health Care Ctr

Nursing home in La Crosse, WI

Medicare & Medicaid certified5★ overall (CMS)

Call (608) 789-4800Send a messageMap ↗

Public-record details

Address
3501 Park Lane Dr, La Crosse, WI 54601
Phone
(608) 789-4800
Listed under
Government-owned, 4–5 star overall rating, No fines in 3 years
Medicare CCN
525426
Overall star rating
5 of 5 ★★★★★
Health inspection rating
4 of 5
Staffing rating
5 of 5
Quality measures rating
4 of 5
Certified beds
37
Average residents per day
33
Ownership
Government, county
Legal business name
County of La Crosse
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 1, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 525426. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 12, 2026. CMS lists 12 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 27, 2023 to Feb 12, 2026): 1 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Feb 12, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 12, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 12, 2026Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Feb 12, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Dec 1, 2025Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
Nov 13, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		F
Potential for more than minimal harm, widespread
Nov 13, 2024Provide and implement an infection prevention and control program.
Infection Control		F
Potential for more than minimal harm, widespread
Sep 27, 2023Keep residents' personal and medical records private and confidential.
Resident Rights		D
Potential for more than minimal harm, isolated
Sep 27, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Sep 27, 2023Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 27, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		E
Potential for more than minimal harm, pattern
Sep 27, 2023Provide and implement an infection prevention and control program.
Infection Control		E
Potential for more than minimal harm, pattern

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.61 hours
Registered nurse (RN) time per resident per day
1.78 hours
Nurse aide time per resident per day
2.79 hours
Total nurse staffing on weekends
4.33 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
0%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in La Crosse

Bethany St Joseph Care Ctr2501 Shelby Rd · La Crosse, WI 54601 · (608) 788-5700 · Nonprofit13 health citations in 3 inspection cycles · last standard inspection Jun 19, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Riverside2575 S. 7th St. · La Crosse, WI 54601 · (608) 406-3900 · Nonprofit13 health citations in 3 inspection cycles · last standard inspection Jan 15, 2026 · $21,645 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)Benedictine Manor of LaCrosse2902 East Avenue South · La Crosse, WI 54601 · (608) 788-9870 · Nonprofit25 health citations in 3 inspection cycles · last standard inspection Mar 5, 2025 · $90,784 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 4 in La Crosse →