Nursing HomeInspections

East Troy Manor

Nursing home in East Troy, WI

Medicare & Medicaid certified2★ overall (CMS)

Call (262) 642-3995Send a messageMap ↗

Public-record details

Address
3271 North St, East Troy, WI 53120
Phone
(262) 642-3995
Listed under
Nonprofit
Medicare CCN
525561
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
3 of 5
Quality measures rating
4 of 5
Certified beds
50
Average residents per day
42
Ownership
Nonprofit, corporation
Legal business name
Wisconsin Illinois Senior Housing INC
Chain
Wisconsin Illinois Senior Housing, INC. (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 1, 1995
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 525561. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 8, 2026. CMS lists 29 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 12, 2023 to Jul 24, 2025): 14 from complaint inspections, 4 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.

InspectionCitationSeverity
Jul 24, 2025Post nurse staffing information every day.
Nursing and Physician Services · complaint inspection		C
Potential for minimal harm, widespread
Jul 24, 2025Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Infection Control · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Provide training in compliance and ethics.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Administration · complaint inspection		F
Potential for more than minimal harm, widespread
Jul 24, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		J
Immediate jeopardy, isolated
Apr 1, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 1, 2025Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration · complaint inspection		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 29. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $129,433 in the last three years.

Jul 24, 2025Fine: $101,220
Aug 15, 2024Fine: $21,902
Nov 20, 2023Fine: $2,117
Oct 30, 2023Fine: $4,194

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.76 hours
Registered nurse (RN) time per resident per day
0.71 hours
Nurse aide time per resident per day
2.32 hours
Total nurse staffing on weekends
3.08 hours
Nursing staff turnover (yearly)
69%
RN turnover (yearly)
33%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.