Neighbors - East Neighborhood (The)
Nursing home in Menomonie, WI
Medicare & Medicaid certified5★ overall (CMS)
Public-record details
- Address
- 658 Howison Circle, Menomonie, WI 54751
- Phone
- (715) 232-2661
- Listed under
- Government-owned, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 525713
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 4 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 46
- Average residents per day
- 45
- Ownership
- Government, county
- Legal business name
- County of Dunn
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 1, 2013
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jan 7, 2026. CMS lists 12 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 30, 2023 to Jan 7, 2026): 2 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jan 7, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D |
| Jan 7, 2026 | Provide routine and 24-hour emergency dental care for each resident. | D |
| Jan 7, 2026 | Provide and implement an infection prevention and control program. | E |
| Jan 7, 2026 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… | F |
| Oct 20, 2025 | Respond appropriately to all alleged violations. | D |
| Sep 26, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Sep 26, 2024 | Ensure each resident receives an accurate assessment. | D |
| Sep 26, 2024 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Sep 26, 2024 | Provide and implement an infection prevention and control program. | F |
| Feb 13, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Aug 30, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Aug 30, 2023 | Provide and implement an infection prevention and control program. | F |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.09 hours
- Registered nurse (RN) time per resident per day
- 0.69 hours
- Nurse aide time per resident per day
- 2.89 hours
- Total nurse staffing on weekends
- 3.97 hours
- Nursing staff turnover (yearly)
- 51%
- RN turnover (yearly)
- 33%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.