Hillcrest Post Acute
Nursing home in Petaluma, CA
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 450 Hayes Lane, Petaluma, CA 94952
- Phone
- (707) 778-8686
- Listed under
- For-profit, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 555127
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 59
- Average residents per day
- 54
- Ownership
- For-profit, limited Liability company
- Legal business name
- Trestles Holdings LLC
- Chain
- West Harbor Healthcare (8 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 27, 1980
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Sep 11, 2025. CMS lists 30 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 4, 2022 to Sep 11, 2025): 2 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Sep 11, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Sep 11, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Sep 11, 2025 | Ensure each resident receives an accurate assessment. | D |
| Sep 11, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Sep 11, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D |
| Sep 11, 2025 | Ensure medication error rates are not 5 percent or greater. | D |
| Sep 11, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Sep 11, 2025 | Dispose of garbage and refuse properly. | E |
| Sep 11, 2025 | Provide and implement an infection prevention and control program. | F |
| Mar 17, 2025 | Respond appropriately to all alleged violations. | D |
| Apr 22, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Apr 22, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.38 hours
- Registered nurse (RN) time per resident per day
- 0.51 hours
- Nurse aide time per resident per day
- 2.58 hours
- Total nurse staffing on weekends
- 4.02 hours
- Nursing staff turnover (yearly)
- 26%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.